Last updated: 1 June 2026. These Terms & Conditions ("Terms") constitute a legally binding agreement between you and shell99 ("the Platform", "we", "us", "our"). Please read them carefully before registering or using any service on shell99.win.
By accessing, registering for, or using any product or service made available by shell99 at shell99.win (the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, together with the shell99 Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.
If you do not agree with any part of these Terms, you must immediately cease all use of the Platform and close your account. Continued use of shell99 following notification of any amendment to these Terms shall constitute your acceptance of the revised Terms.
Important: These Terms apply to all users of the shell99 Platform regardless of the device, browser, or network connection used to access the Platform, and regardless of the game type or service accessed.
You must be at least twenty-one (21) years of age to register an account and use any service on shell99. By registering, you represent and warrant that you meet this minimum age requirement. Shell99 reserves the right to request documentary proof of age at any time and to suspend or permanently close accounts where age verification cannot be satisfactorily completed.
The Platform is intended for use by players in jurisdictions where online gaming is not prohibited. It is your sole responsibility to determine whether accessing or using the shell99 Platform is lawful in your jurisdiction before doing so. Shell99 accepts no liability for any legal consequences arising from your use of the Platform in a jurisdiction where such use is restricted or prohibited.
Each individual may hold only one (1) registered account on shell99. The creation of multiple accounts — whether under the same or different personal details — is strictly prohibited and will result in the immediate suspension of all associated accounts and the forfeiture of any balances held therein. Shell99 employs technical and procedural controls to identify duplicate accounts.
You are required to provide accurate, current, and complete information during registration and to update such information promptly if it changes. Shell99 reserves the right to void bets, suspend accounts, and withhold withdrawals where false or misleading registration information is detected.
You are solely responsible for maintaining the confidentiality of your shell99 username and password. Any activity conducted through your account — whether or not authorised by you — is your responsibility. You agree to notify shell99 immediately via live chat or email at [email protected] if you suspect unauthorised access to your account.
Shell99 will never request your password, one-time password (OTP), or any other security credential via live chat, email, or any other communication channel. Any such request should be treated as fraudulent and reported to shell99 immediately.
Account credentials must not be shared with, sold to, or transferred to any other person. Shell99 accounts are personal and non-transferable.
Shell99 accepts deposits and processes withdrawals via the following methods: Touch n Go eWallet, Boost, Maybank, CIMB, GrabPay, and USDT TRC20. Payment method availability may vary and is subject to change without prior notice. Shell99 does not accept cash deposits under any circumstances.
The minimum deposit amount is MYR 30 per transaction. Deposits below this threshold may be declined by the Platform without notification.
Withdrawal requests are processed subject to identity verification and compliance checks. Shell99's target processing time is under three (3) minutes for Touch n Go eWallet and under thirty (30) minutes for local bank transfers, measured from the time the withdrawal request is approved by the Platform's finance team. These are target times, not guaranteed times, and may be affected by circumstances outside shell99's reasonable control.
Withdrawals will only be processed to payment methods registered in the same name as the shell99 account holder. Shell99 reserves the right to request additional identity documentation before processing any withdrawal. Where a bonus has been claimed, applicable wagering requirements must be met before the corresponding funds become eligible for withdrawal.
Shell99 is committed to preventing money laundering and the financing of terrorism. All transactions are monitored for suspicious activity. Shell99 may freeze accounts, withhold funds, and report suspicious activity to the relevant authorities without prior notice to the account holder where required by applicable law or regulatory obligation.
Shell99 offers bonuses and promotions from time to time, including but not limited to welcome bonuses, reload bonuses, cashback offers, and referral rewards. Each promotion is subject to specific terms and conditions published at the time of the offer, which form part of these Terms.
All bets placed on the shell99 Platform are subject to the specific rules of the game or market in which the bet is placed. In the event of any conflict between these general Terms and game-specific or market-specific rules, the game-specific rules shall prevail in relation to that specific bet.
Sportsbook bets are settled in accordance with shell99's published sportsbook rules. Shell99 reserves the right to void any bet where it reasonably determines that the odds were offered in error, that a match has been subject to irregular activity, or that the result has been affected by circumstances rendering the bet void under standard industry rules. Decisions on void bets are final.
Live casino games are governed by the rules of the respective game studio (including Evolution Gaming, Pragmatic Play Live, SA Gaming, and Asia Gaming, among others). Technical malfunctions during a live casino game round will be handled in accordance with the applicable studio's malfunction policy, details of which are available in-game.
All slot and RNG game outcomes are determined by certified random number generators audited by independent testing laboratories. Published RTP (return to player) percentages are theoretical long-term averages and do not guarantee specific outcomes in any individual session or over any finite number of spins.
The following conduct is strictly prohibited on the shell99 Platform and may result in immediate account suspension, forfeiture of balances, and referral to relevant law enforcement authorities:
All content on the shell99 Platform — including but not limited to software, game content, logos, brand names, graphics, text, audio, and video — is the property of shell99 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended personal entertainment purpose only.
You may not copy, reproduce, republish, modify, distribute, or create derivative works based on any content from the shell99 Platform without the express prior written consent of shell99. Unauthorised use of shell99's intellectual property may give rise to civil and criminal liability.
To the fullest extent permitted by applicable law, shell99 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of, or inability to use, the Platform, including but not limited to losses arising from:
Shell99's aggregate liability to any individual user in connection with these Terms shall not exceed the total amount deposited by that user in the thirty (30) days immediately preceding the event giving rise to the claim.
Important: Online gaming involves financial risk. Shell99 does not guarantee any winnings. Gambling should be treated as entertainment, not as a source of income. Never wager more than you are prepared to lose.
Shell99 reserves the right to suspend, restrict, or permanently close any account at any time, with or without prior notice, where it reasonably determines that:
Upon permanent closure of an account, any remaining real-money balance (net of any applicable bonuses not meeting wagering requirements) will be returned to the account holder via their registered payment method, subject to satisfactory completion of identity verification and any regulatory obligations.
You may request the closure of your own account at any time by contacting shell99 customer support. Account closure requests are typically processed within 24 hours.
Shell99 is committed to promoting responsible gaming practices among all players. The Platform provides the following responsible gaming tools, accessible from your account settings:
Self-exclusion requests are honoured immediately and cannot be reversed during the selected exclusion period. If you are experiencing problems related to gambling, please visit our Responsible Gaming page for further resources and guidance. The Platform is strictly for players aged 21 and above.
Shell99 reserves the right to amend these Terms at any time. Where changes are material, shell99 will endeavour to provide reasonable notice to registered users via the email address on record or through an in-platform notification. The "last updated" date at the top of these Terms will reflect the date of the most recent revision.
Your continued use of the shell99 Platform following notification of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any revised Terms, you must cease using the Platform and close your account.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which shell99 is licensed to operate. Any dispute arising out of or in connection with these Terms shall first be referred to shell99's customer support team for resolution. Where a dispute cannot be resolved through internal processes within thirty (30) days, it may be referred to the regulatory authority responsible for shell99's gaming licence.
Nothing in this clause limits your rights under any applicable mandatory consumer protection legislation in your jurisdiction of residence.
For queries regarding these Terms and Conditions, please contact shell99 through the following channels:
Shell99 aims to respond to all written enquiries within 24 hours during standard business days. Live chat support is available around the clock, including on Malaysian public holidays.
Why Players Trust shell99
Shell99 operates under a valid licence issued by a recognised international gaming authority. Our licence number and regulatory details are available to any player who requests them via live chat or email.
All RNG-based games on shell99 are certified by independent third-party testing laboratories. Published RTP percentages are accurate and verifiable. Shell99 does not manipulate game outcomes under any circumstances.
Shell99's withdrawal policy is transparent: under 3 minutes for Touch n Go eWallet, under 30 minutes for bank transfer. We don't delay payouts without reason, and we explain every delay if one occurs.
Shell99 strictly enforces the 21+ age requirement. Age verification is conducted at registration and may be repeated at withdrawal. Accounts found to belong to minors are closed immediately and balances returned to the original funding source.
All player data is protected by 256-bit TLS encryption in transit and AES-256 encryption at rest. Shell99 does not sell player data to third parties and complies with applicable data protection regulations. See our Privacy Policy for full details.
Shell99's support team is trained to give honest, accurate answers to player queries — including on sensitive matters such as account restrictions and withdrawal holds. We don't hide behind scripted deflections.
If you have any queries about these Terms, your account, deposits, withdrawals, or any other matter, shell99's live support team is available around the clock on the Platform. Response time is under 2 minutes via live chat.
21+ only. Please gamble responsibly. For self-exclusion and responsible gaming tools, visit our Responsible Gaming page.